Corsa Nero help center
Your questions.
Clearly answered.
From choosing your first device to arranging an installation. Find the details you need, without the guesswork.
Prefer to talk? Contact usDevices & plans
Is Nero Pulse the same as an installed kill switch?
No. Nero Pulse is a GPS tracker that plugs into a compatible vehicle’s OBD II diagnostic port. It helps you follow vehicle location and activity, but it does not include a kill switch or remote immobilizer.
Our current Trackhawk installation service combines GPS tracking with a concealed, professionally fitted kill switch. The two options use different hardware, apps and tracking plans.
What can I see in the Nero app with Pulse?
The Nero Pulse tracking plan includes vehicle location, trip history, speed and geofence alerts, reports, driving scores and vehicle health information where supported.
Available diagnostic readings and update timing depend on your vehicle and connection. Not every vehicle provides the same information. Explore Nero Pulse for product details.
How much is the Nero Pulse tracking plan?
The Nero Pulse plan is $14.99 per month, billed separately from the hardware purchase. There is no additional processing fee. After your device arrives, activate it and set up its plan through Corsa Nero Security or the app.
This is the Nero Pulse plan. Current Trackhawk installations require a separate Trackhawk subscription.
Will Nero Pulse work with my vehicle?
Pulse requires a compatible OBD II diagnostic port. Vehicle support and available diagnostic readings vary. If you are unsure, send us your year, make and model before ordering so we can help you check compatibility.
Pulse is a plug in tracker, so no hardwired installation is required.
Will tracking work if the device is unplugged or offline?
New location updates depend on the device having power, an active tracking plan and a cellular connection. Do not assume that a last known location is the vehicle’s current location when the device is disconnected or offline.
Nero Pulse is removable and does not prevent a vehicle from starting. No tracking or security system guarantees theft prevention or recovery.
When can I order Nero Vault, Nero Apex or the AI dash camera?
Nero Vault, Nero Apex and our AI vehicle camera are coming soon and are not available to order yet. Final specifications, compatibility, pricing and launch details will be confirmed before release.
Explore the Nero range for current product information. Our available installed GPS and kill switch service uses Trackhawk hardware.
Installation
Which installation services are available now?
We currently offer concealed Trackhawk GPS and kill switch installation for compatible vehicles. Our additional electrical services are coming soon and cannot be booked yet.
See our services for the distinction between available work and services in development.
What does the installation package include?
Packages start at $699 and include the Trackhawk device, concealed installation and wiring, app setup, functional testing, an operating walkthrough and a six month workmanship warranty.
Your final quote depends on the vehicle and installation requirements. The required Trackhawk tracking subscription is billed separately. We explain the applicable plan cost with your quote.
Can you install a kill switch in every vehicle?
No. We review the year, make, model, electrical system, relevant modifications and available wiring documentation before confirming an installation.
We cannot accommodate every vehicle and do not perform EV high voltage work. Ask about your vehicle before making arrangements.
Where do you install the system?
Installation is by confirmed appointment in Dearborn Heights, Michigan, serving customers across Metro Detroit. We provide vehicle drop off and collection details after confirmation.
We do not accept walk ins or provide mobile installation.
How long will you need my vehicle?
Most installations are completed within one business day. Some vehicles require additional time because of their layout or installation requirements.
We confirm the expected drop off and collection arrangements before your appointment.
Does the contact form book my appointment?
No. The form sends an inquiry. We review your vehicle and requested work, explain the options and quote, and confirm an appointment separately.
An inquiry does not reserve an appointment or a product.
What does the installation warranty cover?
Corsa Nero covers installation workmanship for six months. Trackhawk hardware and subscription terms are separate and are governed by the manufacturer’s terms.
If you have a concern about your installation, contact our team with your vehicle details and a description of the issue.
When can remote immobilization be used?
Only for a confirmed stolen vehicle that is safely stopped with its engine off. Never activate the immobilizer while the vehicle is moving or the engine is running.
We explain the installed circuit’s operation and limitations during your walkthrough. No security system guarantees theft prevention or recovery.
Orders & delivery
When will my order ship?
Orders in stock ship within one business day. This is the dispatch time, not a promise of next day delivery.
Available shipping options and charges are shown at checkout. Delivery time depends on the destination and shipping service.
How do I ask about a return?
Contact us with your order number and the product you want to return so we can help you confirm the applicable terms and next steps. Any published return policy is linked at the bottom of this page.
If you are unsure whether a device is right for your vehicle, ask us before ordering.
Can I change an order or get help with delivery?
Contact our team with your order number and the change or delivery issue. If your order has already shipped, the available options may be different.
We will review the order before confirming what can be changed. Please do not include payment card details in your message.
Account & support
How do I activate Nero Pulse after delivery?
Register or sign in through Corsa Nero Security, add the device using its IMEI and choose the tracking plan. Connect it to a compatible OBD II port and follow the setup instructions.
Buying the hardware on this store does not activate the tracking subscription. Use the activation link below after your device arrives.
Do all devices use the Corsa Nero Security app?
No. Nero devices use Corsa Nero Security for activation, tracking access and subscription management. The device account links below are for Nero products.
Our current installed systems use Trackhawk hardware, the Trackhawk app and a separate Trackhawk subscription. We help you set up the appropriate account during installation.
What should I include when I need help?
For a device or order, include the product name, order number if available and a short description of the issue. For installation questions, include your vehicle’s year, make and model.
Send your question through our contact page or call (313) 428 1204. Do not send passwords, payment details or customer records.
No matching answers yet.
Try a shorter search, choose another topic, or send us your question.
Ask our teamAlready have a Nero device?
Activate your device (opens in a new tab) Sign in to Corsa Nero Security (opens in a new tab)These account links are for Nero devices. Current installed systems use Trackhawk’s app and a separate tracking plan.